CUSTOMER SERVICE

Find helpful information about shopping with FAULTLESS.

Explore our customer service resources for information about orders, shipping, tracking, returns, refunds, payments, products and website policies.

Customer Support

Need help with an existing order or have a question about a product?

Our customer care team is here to assist with orders, products, payments, shipping, returns and general shopping enquiries.

CONTACT US

Frequently Asked Questions

Find quick answers to common questions about:

• Orders

• Payments

• Account access

• Product information

• Shipping

• Tracking

• Delivery

• Returns and refunds

VIEW FAQs

Shipping Information

Learn more about:

• Order processing

• International shipping

• Estimated delivery times

• Shipment tracking

• Carrier updates

• Customs duties and import requirements

FAULTLESS offers international shipping to most destinations worldwide, subject to availability at checkout.

SHIPPING POLICY

Refunds & Returns

Review our information regarding:

• Return eligibility

• Return request procedures

• Damaged or incorrect products

• Refund processing

• Return shipping

• Hygiene restrictions for beauty and personal-care products

REFUND & RETURNS POLICY

About FAULTLESS

Discover the story behind FAULTLESS and our approach to premium beauty.

We bring together carefully selected skincare, makeup, fragrance and beauty essentials from internationally recognized brands, making premium beauty easier to discover, shop and enjoy.

ABOUT US

Privacy & Terms

Learn how FAULTLESS handles website and customer information and review the terms that apply when browsing, shopping or placing an order through our website.

PRIVACY POLICY

TERMS & CONDITIONS

Still Need Help?

Our customer care team is available to assist with eligible order concerns, product questions and general shopping enquiries.

Email: erzongz@gmail.com

Customer Care: Monday–Friday

We aim to respond to customer enquiries within 48 hours.

For enquiries regarding an existing order, please include your order number and the email address used at checkout to help us locate your order and assist you more efficiently.